Terms & coditions
These conditions represent a general obligation for service providers, agency, www.vetus-itinera.hr and contractor , the customer in writing if not otherwise specified, and are an integral part of the contract (voucher) between the client and the agency Vetus Itinera Ltd. -travel agencies, People's Square 1, 21000 Split. Obligations defined in these General Conditions are becoming mandatory for all entities of the reservation process by accepting them and paying the first installment in accordance with the provisions set out in the payment methods. If there is no enforcement of the payment of preliminary, general conditions will become binding. This means the cancellation of reserved there is no obligation for any party that participates in the sales process.
2. Content of the offer
The agency provides service to the information published and valid on the date the reservation, and description and schedule of the confirmed reservation, except in cases of exceptional circumstances or death of the host or his immediate family; circumstances which can not be predicted or eliminated, such as: natural disasters (earthquakes, floods, fires, droughts), wars, strikes, terrorist actions and limitations issued by the state (mobilization, country exit ban).
3.Inquiries, booking and payment Inquiries and reservations are received electronically, by fax or in person at our office.
The Traveler is obligated to provide all information and provide all the documents in the booking procedure. To make a confirmed booking, deposit is required depending on the mode of payment, which ranges from 20% -100% depending on the contract the agency has with the owner. The amount of the advance and the schedule of payments will be in the quote. After receiving confirmation of payment the customer will receive a voucher with all necessary information about the owner: all relevant phone numbers and addresses of accommodation.
4. Price of service
All prices on our website are quoted in Euros and include daily rental accommodation. Prices may vary depending on the season and number of people, which is clearly visible with each object. The Agency reserves the right to change the price. All published prices are for stays longer than 4 nights. If it is about:
- 4 nights the price is increased by 20%
- 3 nights the price is increased by 30%
- 2 nights prices are increased by 50%
- 1 night prices are increased by 75%
Prices published on our site do not have to match the prices on the spot in the house where the customer resides. The difference in price can not be a reason for complaint. If the accommodation unit reaches more people than is indicated on the voucher, the landlord has the right not to receive guests, or with adequate charge to accommodate all guests. Tourist tax
According to the Law on sojourn tax of the Croatian, the customer is required to pay the Sojourn Tax when paying for their accommodation. Tourist tax prescribed by the Croatian Sojourn Tax amounts to 2,00 to 7,00 KN per person per day for adults. The age of 12 to 18 years have a discount of 50% discount, while children under 12 are except from paying. The final amount of the tax is determined by the destination and travel period, and is charged according to the General Conditions and payment of the final amount of the tourist service.
5. Service description
Standard international classification (category described assigned asterisks) provide non-binding guidance on the standard of accommodation. Based on the official classification of the authorized institutions in Croatia. Standards of accommodation, food and services in different places and countries are different and not comparable. Those services offered by the sale does not commit the agency to a greater extent than the information posted on our website.
Obligations of the Agency
The Agency is responsible for providing services as well as concerns about the rights and interests of passengers, according to the common law. The agency will all stated obligations obtain in full and as described above, except in extraordinary circumstances (paragraph 2), then proceed as described in paragraph 14 Handing over the keys of rented units in the building by the landlord.
6. Obligations of passengers
The traveler is required:
- have valid travel documents
- respect the customs and foreign exchange regulations of the Croatian
- abide by the customs and foreign exchange regulations, and laws and other regulations of the Croatian and other countries through which they travel and where they reside. In case of inability to travel due to violation of regulations by the customer, all costs shall be borne by the customer,
- obey house rules in accommodation facilities, as well as cooperate with the service providers in good faith
- Upon arrival at the destination, the provider to submit confirmation of payment (Voucher received by e-mail)
- the customer is obligated to check whether his entry into the country of the destination country or neighboring countries require visas
In cases of non-compliance with these obligations, the customer will bear the costs and responsibility for the damage done. The traveler agrees that if they cause any damage to the service provider to pay for all the damages caused.
Luggage is transported at the risk of the customer and is therefore recommended luggage insurance companies. The agency is not responsible for damaged or lost luggage, nor for stolen luggage or valuables in the accommodation unit. Application for damaged or lost luggage should be the host and the local police department. The agency does not accept cancelations with return cancelation costs for health reasons, hospitalization or death of guests before or during the holidays, and in such cases charged cancelation fee. If a customer wants to avoid loss of the amount paid for the reservation, we recommend that secures the payment of cancelation or insurance case health problems in some of the insurance companies. Is not responsible for conditions that by the insurance company provides. Confirming the reservation with Vetus-Itinera.hr agency, which is part of these Terms and Conditions shall be deemed to have been offered and recommended additional insurance.
8. Agency's right to changes and cancelations
The Agency reserves the right to change the reservation in case of circumstances that can not be predicted, avoided or rectified (see point 2). Booked accommodation can be substituted only with prior notification and accommodation of the same or higher category and at the price at which the passenger has a confirmed reservation. If the alternative accommodation is available only in a higher category and at a higher price than the initial reservation, the agency reserves the right to charge the price difference upon consulting the passengers. In cases where substitute accommodation for paid accommodation, the agency reserves the right to cancel the reservation upon prior notice to the customer at least 7 days before the start of the service, and guarantees a full refund of the amount paid. A passenger in the event of cancelation of the agency has no right to claim damages from the agency, the agency is only obligated to refund the amount paid to the Agency. If no adequate substitute on the day of arrival, the agency will provide the customer with information on available accommodation that is not offered by the agency and will refund passengers the full amount paid for the reservation.
9. Traveler's right to changes and cancelations
Cancelations of reserved accommodation by the customer must be issued in writing (e-mail, fax or mail). The date when the agency received a written notice of cancelation is used to calculate cancelation costs as follows:
- For cancelation up to 30 days before arrival will be charged 15% of the total price of the reservation,
- The cancelation 29-22 days before arrival will be charged 30% of the total reservation
- For cancelation from 21 to 15 days before arrival will be charged 60% of the total reservation
- The cancelation of 14-8 days before arrival will be charged 80% of the total reservation
- The cancelation of 7-0 days before arrival will be charged 100% of total cost If the traveler has to cancel the agency offers him the opportunity to find a new customer for the same reservation. In this case, the agency will only charge the actual cost of the passenger change. New customer overtakes all obligations under these General Terms and Conditions. Parameter changes after the payment of reservation as the term of the lease, the number of guests, changing accommodation, etc. are possible with a payment of 30 € flat. If a passenger does not arrive until midnight on the day of service, without contacting the agency or the host, the reservation will be canceled and the cancelation costs will be charged as above. If the real costs exceed the above costs, the agency reserves the right to charge actual costs.
10. Resolve complaints
In the event of unsatisfactory service, the customer has the right to complain. Each passenger complaints individually. In case of dissatisfaction with the accommodation unit, the customer is required to notify the agency and the phone owner immediately upon arrival. The traveler is required to cooperate with the service provider and the agency in good faith to rectify the problem. If the customer refuses to accept the solution that corresponds to the reserved and paid for, the agency will not accept subsequent complaint and will not be held responsible to answer. The criteria for comparison of primary and alternate services is the price advertised on the web site. The agency can not offer a service which is is worth less than leased. If a guest leaves the building finding new accommodation, but the agency does not give them a chance to resolve the cause of his discontent, or to find alternative accommodation, the client is not entitled to a refund or the right to sue for damages, regardless of whether his reasons were justified or not. In case of a complaint and request for assistance, the agency has a period of 8 hours after receiving a complaint to resolve the situation. Time from 22 to 8 hours are not included in this term. Provided that the conditions justified dissatisfaction with the decision of the situation will be considered removing the causes that led to it. If they are legitimate complaint can not be resolved, the agency is obliged to find alternative accommodation. If no immediate intervention cause of discontent is not rectified, within 8 days after returning from vacation, the customer is required to send a written complaint along with supporting documents and photographs that prove reasons for the complaint to the agency by e-mail at infovetus-itinera [dot] hr, fax number 385 (0) 21 420 899 or by mail to Vetus Itinera.com, Narodni Trg 1, 21000 Split. The agency will take into consideration only properly filed complaints received within 8 days after the deadline. While the process of resolution lasts, at most 14, or 28 days after the complaint, the customer irrevocably waives the mediation of any other person, UHPA arbitration or other institutions, as well as providing information to the media. Also at this time, the customer waives the right to sue. The maximum amount of compensation per complaint can amount to the part of the service, and can not include services already provided to the total amount. This excludes the right of customers to the ideal damage. Agency can not be held responsible for weather conditions, and the temperature of the sea, and all other similar situations and events that are unsatisfactory, and not directly related to the quality of the reserved accommodation unit (for example, bad weather, bad beaches; crowds, theft or damage to property, etc.). No right of complaint on Last Minute reservations, the customer accepts the risks of travel, given that it has accepted such trips, primarily due to lower pricing. These trips include the facts that the agency has no control.
Traveler provides personal information voluntarily. Personal information is required for processing the requested service. The same will be used for further communication. Agency agrees not to personal information of passengers out of the country or to a third party except for the purpose of providing the requested services. Personal information will be kept in a database in accordance with the decision of the Board of the collection, processing and storage of personal data
12. Court Jurisdiction
Traveler and the Agency will seek any disputes in the application of the agreement addressed, or otherwise subjected to the decision of the competent court in Split, and the relevant law being Croatian law.